Company information
The content of this online store is provided, updated and managed by the following companies:
Kreativa Stunder
Storgatan 3
614 30 Söderköping
www.kreativastunder.se
VAT: SE556953639301 (Entreprenadutveckling i Söderköping AB)
Telephone number: 0708 55 75 65
E-mail address: kontakt@kreativastunder.se
ORDER
Private customers
We primarily accept orders via the webshop. We can also receive orders by phone or email.
To shop with us, you need to be 18 years old. If you are under 18, a guardian's approval is required.
When you confirm your purchase, you have also accepted and approved our terms of purchase. Your order confirmation is sent to the specified email address you enter at the time of purchase. It is important that you check that you enter the correct email address so that we can contact you in the event of questions about your order. If you do not receive an order confirmation, contact us with an updated email address.
Payment and prices
All prices are current and may change in the future. The individual and current total price for your order is summed up at checkout, including any charges for shipping and payment, as well as VAT.
We offer the following payment methods:
Klarna Checkout
Klarna Checkout makes it easy, flexible and secure for you to shop online. By answering a few questions, you identify yourself easily and you can choose the payment method that suits you best. A finesse with Klarna Checkout is that we differentiate between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either with a Klarna invoice or Klarna account - or by card or bank transfer. Everything is equally safe.
Conditions for payment are also specified in the checkout under the respective payment options.
Payments with Stripe: Secure card payments worldwide.
Deliveries and returns
We offer the following delivery methods:
Delivery
We deliver our orders with Postnord Varubrev or for larger packages (over 2 kg) with DHL Servicpoint. We calculate the shipping provider based on weight and measurements.
With freights within EU and International we also use UPS and Fedex
Postnord's delivery time is normally 1-3 working days. Product letters are delivered directly to your letterbox, provided there is room. If the package does not fit in your mailbox, a notification is sent out to collect the package from the nearest post office.
With DHL Servicepoint, your package is delivered to your nearest agent.
Conditions for delivery are also specified in the checkout under the respective delivery method.
Items that are in stock are normally dispatched within 1-5 business days.
In case of high pressure, there may be a longer delivery time.. If there is a delivery delay, we will notify you by email.
You as a customer always have the right to cancel the purchase in case of delivery delays. We will do everything we can to fulfill your order. There may be occasions that make it impossible to fulfill the order, for example when our supplier or forwarder cannot fulfill their commitment to us. We reserve the right to exonerate ourselves from all compensation to the customer regarding delivery delays.
UNSOLVED PACKAGES
Unredeemed packages are not covered by the right of withdrawal according to the Distance and Home Sales Act. Packages that are not picked up or received are charged 25% of your order value + shipping costs, this corresponds to the costs it caused us to send out the package and receive it in return. It will be cheaper for you if you collect your package and then send it back to us than if it is returned because it was not collected.
Returns and Complaints
Returns are at your own expense unless the item is defective or we have packed it incorrectly. Returns must be sent as a letter or package, not cash on delivery. In the case of exchanges, we pay the new shipping from us to you.
We comply with the Distance Contracts Act and thus you have the right to return ordered goods without giving any reason. You cancel your purchase by notifying us within 14 days of receiving your order (or most of it). The item must be returned well packaged, in good condition and in the original box.
When making a complaint about fabrics, the fabrics must be checked BEFORE cutting, washing, and before you start your sewing. Fabrics that have been cut or sewn in are not accepted for return. The product must then be advertised within 14 days of receiving the order.
We do NOT accept any returns for complaints until you have first been in contact with us via email at kontakt@kreativastunder.se State the order number, describe the error and attach a picture.
In the case of advertising where Kreativa Stunder has caused an error, we are responsible for the return shipping. DO NOT send returns against cash on delivery, as we do not redeem these packages, but in the simplest possible way to:
Kreativa Stunder
Storgatan 3
614 32 Söderköping
Please note that there are color differences between different computer screens, and sometimes also in case of pressure engineering reasons. We therefore cannot guarantee that the product's full color reproduction in the webshop matches its real appearance. Ev. color deviation
In the event of a dispute, we follow the recommendations of the General Complaints Board.
If you, as a customer, have handled the article to a greater extent than is necessary to determine its properties or function and this has led to the article being returned being less valuable, we have the right to deduct an amount corresponding to the reduction in value of the article from the amount to be refunded. The reduction in value is assessed on a case-by-case basis.
Returns are sent to:
Kreativa Stunder
Storgatan 3
614 30 Söderköping
Refund
If you exercise your right of withdrawal, we will refund what you have paid for the item as soon as possible or at the latest within 30 days from the day we received the item. You must pay the return costs yourself when you send the item back.
Read more about the Distance Contracts Act at the Swedish Consumer Agency: http://www.konsumentverket.se/
Privacy Policy
Collection of Information We collect information from you when you register on our website, log into your account, make a purchase, enter a competition and/or when you log out. The information collected includes your name, email address, phone number and/or credit card.
In addition, we automatically receive and save information from your computer and browser, including your IP address, software and hardware details, and the requested page.
2. Use of Information
The information we collect from you may be used to:
Personalize your experience and cater to your personal needs
Provide personalized advertisements
Improve our website
Improve our customer service and your need for help
Contact you by email
Administer a competition, offer or survey
3. E-commerce security
We are the sole owners of the information collected on this website. Your personally identifiable information will not be sold, exchanged, transferred or shared with any other company, for any purpose, without your consent, except as required to fulfill a request and/or transfer, e.g. to send an order.
4. Disclosure to third parties
We sell, trade, or otherwise transfer non-personally identifiable information to third parties. This does not include trusted third parties who help us operate our website or business, with the requirement that these parties agree to keep the information confidential.
We believe it is necessary to share information in order to investigate, prevent, or take action against illegal activities, suspected fraud, situations that pose a potential risk to a person's physical safety, violations of our Terms of Service, or other times when required by law.
However, general information may be shared with third parties for marketing, advertising or other purposes.
5. Information protection
We take a number of different security measures to protect your personal information. We use advanced encryption methods to protect sensitive data transmitted over the Internet. VpnMentor also protects your data offline. Only employees who are to perform a specific job (e.g. invoicing or customer service), have access to personally identifiable information. The computers/servers used to store personally identifiable information are stored in a secure environment.
Do we use cookies?
Yes. Our cookies improve access to our website and identify repeat visitors. In addition, our cookies improve the user experience by tracking and targeting the user's interests. Our use of cookies is in no way linked to personally identifiable information on our website.
6. End subscription
We use the email address you provide us to send you information and updates regarding your order, occasional newsletters, related product information, etc. If you no longer wish to receive such communications, you will find unsubscribe information at the end of each email - mail message.
The content of this online store is provided, updated and managed by the following companies:
Kreativa Stunder
Storgatan 3
614 30 Söderköping
www.kreativastunder.se
VAT: SE556953639301 (Entreprenadutveckling i Söderköping AB)
Telephone number: 0708 55 75 65
E-mail address: kontakt@kreativastunder.se
ORDER
Private customers
We primarily accept orders via the webshop. We can also receive orders by phone or email.
To shop with us, you need to be 18 years old. If you are under 18, a guardian's approval is required.
When you confirm your purchase, you have also accepted and approved our terms of purchase. Your order confirmation is sent to the specified email address you enter at the time of purchase. It is important that you check that you enter the correct email address so that we can contact you in the event of questions about your order. If you do not receive an order confirmation, contact us with an updated email address.
Payment and prices
All prices are current and may change in the future. The individual and current total price for your order is summed up at checkout, including any charges for shipping and payment, as well as VAT.
We offer the following payment methods:
Klarna Checkout
Klarna Checkout makes it easy, flexible and secure for you to shop online. By answering a few questions, you identify yourself easily and you can choose the payment method that suits you best. A finesse with Klarna Checkout is that we differentiate between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either with a Klarna invoice or Klarna account - or by card or bank transfer. Everything is equally safe.
Conditions for payment are also specified in the checkout under the respective payment options.
Payments with Stripe: Secure card payments worldwide.
Deliveries and returns
We offer the following delivery methods:
Delivery
We deliver our orders with Postnord Varubrev or for larger packages (over 2 kg) with DHL Servicpoint. We calculate the shipping provider based on weight and measurements.
With freights within EU and International we also use UPS and Fedex
Postnord's delivery time is normally 1-3 working days. Product letters are delivered directly to your letterbox, provided there is room. If the package does not fit in your mailbox, a notification is sent out to collect the package from the nearest post office.
With DHL Servicepoint, your package is delivered to your nearest agent.
Conditions for delivery are also specified in the checkout under the respective delivery method.
Items that are in stock are normally dispatched within 1-5 business days.
In case of high pressure, there may be a longer delivery time.. If there is a delivery delay, we will notify you by email.
You as a customer always have the right to cancel the purchase in case of delivery delays. We will do everything we can to fulfill your order. There may be occasions that make it impossible to fulfill the order, for example when our supplier or forwarder cannot fulfill their commitment to us. We reserve the right to exonerate ourselves from all compensation to the customer regarding delivery delays.
UNSOLVED PACKAGES
Unredeemed packages are not covered by the right of withdrawal according to the Distance and Home Sales Act. Packages that are not picked up or received are charged 25% of your order value + shipping costs, this corresponds to the costs it caused us to send out the package and receive it in return. It will be cheaper for you if you collect your package and then send it back to us than if it is returned because it was not collected.
Returns and Complaints
Returns are at your own expense unless the item is defective or we have packed it incorrectly. Returns must be sent as a letter or package, not cash on delivery. In the case of exchanges, we pay the new shipping from us to you.
We comply with the Distance Contracts Act and thus you have the right to return ordered goods without giving any reason. You cancel your purchase by notifying us within 14 days of receiving your order (or most of it). The item must be returned well packaged, in good condition and in the original box.
When making a complaint about fabrics, the fabrics must be checked BEFORE cutting, washing, and before you start your sewing. Fabrics that have been cut or sewn in are not accepted for return. The product must then be advertised within 14 days of receiving the order.
We do NOT accept any returns for complaints until you have first been in contact with us via email at kontakt@kreativastunder.se State the order number, describe the error and attach a picture.
In the case of advertising where Kreativa Stunder has caused an error, we are responsible for the return shipping. DO NOT send returns against cash on delivery, as we do not redeem these packages, but in the simplest possible way to:
Kreativa Stunder
Storgatan 3
614 32 Söderköping
Please note that there are color differences between different computer screens, and sometimes also in case of pressure engineering reasons. We therefore cannot guarantee that the product's full color reproduction in the webshop matches its real appearance. Ev. color deviation
In the event of a dispute, we follow the recommendations of the General Complaints Board.
If you, as a customer, have handled the article to a greater extent than is necessary to determine its properties or function and this has led to the article being returned being less valuable, we have the right to deduct an amount corresponding to the reduction in value of the article from the amount to be refunded. The reduction in value is assessed on a case-by-case basis.
Returns are sent to:
Kreativa Stunder
Storgatan 3
614 30 Söderköping
Refund
If you exercise your right of withdrawal, we will refund what you have paid for the item as soon as possible or at the latest within 30 days from the day we received the item. You must pay the return costs yourself when you send the item back.
Read more about the Distance Contracts Act at the Swedish Consumer Agency: http://www.konsumentverket.se/
Privacy Policy
Collection of Information We collect information from you when you register on our website, log into your account, make a purchase, enter a competition and/or when you log out. The information collected includes your name, email address, phone number and/or credit card.
In addition, we automatically receive and save information from your computer and browser, including your IP address, software and hardware details, and the requested page.
2. Use of Information
The information we collect from you may be used to:
Personalize your experience and cater to your personal needs
Provide personalized advertisements
Improve our website
Improve our customer service and your need for help
Contact you by email
Administer a competition, offer or survey
3. E-commerce security
We are the sole owners of the information collected on this website. Your personally identifiable information will not be sold, exchanged, transferred or shared with any other company, for any purpose, without your consent, except as required to fulfill a request and/or transfer, e.g. to send an order.
4. Disclosure to third parties
We sell, trade, or otherwise transfer non-personally identifiable information to third parties. This does not include trusted third parties who help us operate our website or business, with the requirement that these parties agree to keep the information confidential.
We believe it is necessary to share information in order to investigate, prevent, or take action against illegal activities, suspected fraud, situations that pose a potential risk to a person's physical safety, violations of our Terms of Service, or other times when required by law.
However, general information may be shared with third parties for marketing, advertising or other purposes.
5. Information protection
We take a number of different security measures to protect your personal information. We use advanced encryption methods to protect sensitive data transmitted over the Internet. VpnMentor also protects your data offline. Only employees who are to perform a specific job (e.g. invoicing or customer service), have access to personally identifiable information. The computers/servers used to store personally identifiable information are stored in a secure environment.
Do we use cookies?
Yes. Our cookies improve access to our website and identify repeat visitors. In addition, our cookies improve the user experience by tracking and targeting the user's interests. Our use of cookies is in no way linked to personally identifiable information on our website.
6. End subscription
We use the email address you provide us to send you information and updates regarding your order, occasional newsletters, related product information, etc. If you no longer wish to receive such communications, you will find unsubscribe information at the end of each email - mail message.